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"Excellent Responsive Care from the Dermatology Team"

About: Derriford Hospital / Dermatology

(as the patient),

My GP referred me to Derriford Hospital Dermatology team with suspected skin cancer; this was a 2 week referral so I was very concerned.

Within a week I received an appointment date and within 2 weeks I was meeting the Consultant Dermatologist.

From booking in on arrival to being seen by Dr Walker, the whole team were excellent; a thorough examination, explanation and information offered me reassurance.

Whilst the diagnosis remains uncertain, I have a follow up appointment and feel very confident in the care I’m receiving.

A concern I had 2 weeks later was swiftly dealt with by the medical secretary’s, who relayed information to Dr Walker on my behalf.

Within 4 hrs images I provided had been reviewed and a response provided.

I can’t thank the team enough for the support they are providing. The department is also extremely clean and very easy to navigate that’s to information and signposting. 

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 17 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 06/12/2022 at 15:50
Published on Care Opinion at 15:50


picture of Alison Stanton

Thank you for taking the time to write to Dr Walker and the dermatology team to share your positive experience of the treatment you received for your suspected skin cancer. It is always great to be able to share with our doctors your lovely words which are a pleasure to receive.

Kind regards

Karen Attis

Cluster Group Facilitator for Plastic Surgery and Dermatology

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