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My brother on the Phoenix ward

Posted By romeoqb48

"My brother on the Phoenix ward"

About: Royal Cornwall Hospital (Treliske) / Phoenix Ward

(as a relative),

My brother was recently on the Phoenix ward at the Royal Cornwall hospital following a severe stroke. Sadly he passed away last Monday. I just wanted to say how impressed we were with the care he received from the whole medical team and of how grateful and appreciative we were to be updated on an ongoing basis.

The whole team were amazing, they battled to keep him alive but he was just too sick. In the end he chose to slip away surrounded by his beloved children. I will be forever grateful for the dignity he was treated with especially at the end and how the staff managed to facilitate such a peaceful departure for him from this world into the next. They are an extremely busy ward and they deserve every accolade for all their hard work and devotion to their patients. 

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 17 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 09/12/2022 at 16:24
Published on Care Opinion at 16:24

Dear romeoqb48

Firstly, please accept our apologies for the delay in getting back to you on here. Please also accept our sincere condolences for your loss, thank you for taking the time to share your story with us.

I am so pleased to see that your brother received such great care from the medical team. I am also glad that, during such a hard time for you and your family, you were constantly updated and that your brother was able to be surrounded by his family, treated with dignity and was able to pass peacefully.

Thank you for your kind words highlighting the hard work and devotion of the staff members on the ward.

I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is shared with the team on Phoenix ward.

Thank you, again, for taking the time to share your story with us

Best Wishes

Megan

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