This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Disappointed in the care

Posted By jazzqb83

"Disappointed in the care"

About: Royal Cornwall Hospital (Treliske) / Outpatient Services

(as a relative),

My son had an operation, he was a morning case and went home the same day. All staff were lovely, especially the play therapist, really put my little boy's nerves at ease, especially with him being autistic. Everything went smoothly and calmed my nerves when he was put off to sleep.

The only issue I have is my boy wasn't offered anything to drink, neither were the other outpatients, and when he came around he was so hungry. Luckily, I bought snacks from home because he wasn't offered anything to eat either.

It felt very rushed, and it felt like they wanted us to just go home, very disappointed in the care we were, given he's only 10 years old. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 17 months ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 02/12/2022 at 08:45
Published on Care Opinion at 08:45

picture of Jess Saunders

Dear jazzqb83,

Thank you for taking the time to share your story with us, please firstly accept my apologies for the delay in responding to you on here. I am glad that the staff you came into contact with were lovely, especially the Play Therapist who was able to put your little boys' nerves at ease meaning everything went smoothly when he came in for his operation.

I was saddened however to read about your little boy not being offered food or drink when he came around from his operation, leaving you feeling disappointed in the care you received. I believe you would have been seen on Harlyn ward here at the Trust, so I have shared your feedback with the team so they can reflect on your son's experience and make improvements where possible.

Thank you again for taking the time to share your feedback.

Best wishes,

Jess

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 16 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/12/2022 at 16:39
Published on Care Opinion at 16:39

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k