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"A&E visit"

About: Wrightington, Wigan and Leigh NHS Foundation Trust

I attended a&e on Saturday night (19.12.22). I had palpitations and being only 12 weeks pregnant with a previous ectopic I am very nervous. I had an ecg and had my blood tests taken and then was asked to wait in the urgent treatment care to see a doctor.

I saw a male doctor and I wanted to send gratitude and appreciation to this doctor. After basically saying there is nothing wrong with me and that I just need some TLC, I walked away from that hospital feeling very content, cared about and that my worries had been heard.

The doctor explained all of my results were normal, he empathized with my feelings and even got his decision making confirmed by gynecology to ensure that his decision was accurate.

He never made me feel for one moment that I was taking his time away and was so kind with his words and reassurance.

In this world where they are a lot of problems I need to ensure he knew I was so grateful for him in that moment and on that day. We spend a lot of time complaining about things we don’t have but what a doctor you do have. I am deeply grateful to you doctorand i appreciate you so much!

Thank You!

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 16 months ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust
Submitted on 21/12/2022 at 13:04
Published on Care Opinion at 13:04


Thank you for taking the time to post about your experience in A&E. I will ensure your kind words and feedback are shared with the team and I am sure they will be delighted to receive them. May I wish you all the best with your pregnancy.

Yours sincerely

Emma Swift

Deputy Patient Relations and PALS Manager

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