"Wards 5 ad 25"

About: Bradford Royal Infirmary

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I was admitted to ward 5 for an elective procedure last week. My experience on the ward was very good. The anaesthetist was amazing, and the surgeon very good. However, due to the lateness of the surgery, it was decided that I needed to stay overnight. But no one told me, until a porter came to transfer me to ward 25. To say I was shocked is an understatement. I really would have liked to prepare myself for an overnight stay. However, I was thoroughly re-assurred by the very professional staff on ward 25. Although I didn't really belong there, they were fantastic. Particularly two members of staff, when I had a setback. They dealt with it calmly and effectively, even though I was quite upset. These ladies are a real credit to their profession. My only niggle with both these wards was the lack of spray/disinfectant to use on the toilet seats - particularly important on ward 5, where some patients will need bowel prep before their procedure. Apart from that, my stay was good, and I was treated extemely well.

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Response from Bradford Royal Infirmary

Thank you for taking the time to feedback on the care you received at Bradford Royal Infirmary. It is pleasing that overall your experience was a good one, this information will be given to the staff on ward 5 and 25. We apologise for the areas where we did not perform as well. The comments regarding poor communication will be fed back to the Matron in charge of Ward 5. With regards to the suggestion of a disinfectant spray this issue will be dealt with the infection control team and the Matron to see if it could be accommodated - we are open to all suggestions as to how to improve care so thank you for this idea.

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