"Day unit for laparoscopic gallbladder removal"

About: Friarage Hospital Site

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I was very pleased with the care I received both on the SAU, where I was seen by both the anaesthetist and the consultant promptly and treated with kindness and respect by the nursing staff, and on the APOSDU where the staff were excellent and I was again seen promptly by the consultant. All the staff I encountered were pleasant and treated me courteously. It was a pleasure to be able to attend my local hospital for my operation, which meant I didn't have to travel both before and after the operation, which would have added extra stress to the day. Can you please pass on my thanks to all staff involved in my care on Friday 14 June? Thanks very much

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Response from Friarage Hospital Site

Good afternoon Thank you for your kind words regarding your stay at the Friarage Hospital. It is always pleasing to receive words of thanks and I very much appreciate you taking the time to provide such posistive feedback. I shall certainly forward your comments to the staff involved, who I am sure will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk Many thanks once again With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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