"outpatient appointment"

About: Conquest Hospital

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I have attended three appointments over the last year in the same department. Although the nursing staff have been excellent I have been dissatisfied with the attitude and care received from the doctors. I was diagnosed with a complaint during an examination for another problem. This was referred to briefly in an offhand way and I was told that a prescription for some medication would be given. I subsequently rang the hospital in order to find out what this complaint was and having no knowledge of it, looked it up online in order to find out more about it. My concern with the strength of the medication meant that I was reluctant to use it and tried other remedies.I was given a subsequent appointment in which I was encouraged to use the medication and offered a biopsy to determine whether the diagnosis was in fact correct. Following this appointment I received a letter from the hospital detailing three facts about me, taken at the appointment. Two of these were wrong. I received no results of the biopsy and, when I checked with my surgery, neither had they. At a further visit this week I saw my original consultant. She greeted me without looking up and made no eye contact with me until after I had been examined. She asked me if I had used the ointment prescribed and I confirmed that I had. She asked me if I was still using it and seemed irritated when I said no. I explained that I had used it as prescribed on the medication packaging, for 4 weeks only. She told me that I should have continued using it and that the prescription was wrong and had been made by a registrar who was one of her 'trainees'. In fact the prescription was the original one given by her at the first appointment. I expressed some confusion about how I should further continue and was given very vague instructions and mention was made of a proprietary medicine which I could obtain but no instruction about its use. I was told I could visit my doctor if I wished and had no need of a further appointment. As I left the attendant nurse offered me a leaflet on the condition, which I took. I left feeling very angry about the treatment I had received and am confused as to how to proceed. Whilst I appreciate that this is not a life threatening condition I do feel that the disinterested attitude of the doctor led her to behave in a curt, peremptory manner which fell far short of the caring, professional one I expected.

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Responses

Response from Conquest Hospital

We're very sorry to hear that you were dissatisfied with the medical care your received from the Gynaecology Department at the Conquest Hospital.. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01424 758090. Thank you for taking the time to provide feedback.

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