"Only nurses checked my broken(?) hand"

About: Barnet Hospital

Anything else?

The first nurse who investigate my injures, she wasn't very well, she had cold, sneezed into shis hand then tuch me without hand wash. After the X-ray scan, i had to wait almost 2hours, then a nurse saw my hand. She don't know broken or not, then asked from other two nurse but they wasen't sure, broken or not. Why not show my hand and x-ray to any a doctor if they not sure about my hands? I can't read the names bages on the staff, because not enough sharp, and not put the staff post (doctor, nurse) the name not enough. Regards

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Response from Barnet Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. The Trust apologies for the poor experience that you had in our emergency department. Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response from the department manager

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