"Eye Unit"

About: Rochdale Infirmary

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My daughter went to collect my Father from the eye unit 2 weeks ago. Prior to this visit, if I had been asked, I would have said the treatment from staff was fantastic, as both my parents have been in and out of different parts of the Infirmary - suite 2 and 5 as well as the Eye Unit, and the service has been first class, with staff exceeding what is required. This comment was made as the porters even went as far as bringing my Dads car round to one of the entrances as he had an accident outside the hospital - I would have nothing but praise for the whole team. The day my daughter collected my Dad, she had also taken my Mum to an Outpatients Department. One receptionist was downright rude to a lady who had passed the barrier to book in for her appointment. On going upstairs to the Eye Unit, my daughter was spoken to with total disdain, very abruptly and patronisingly by the Sister in charge of the Eye Unit - whereby the whole team seemed more interested in looking at photos on mobile phones rather than acknowledging my daughter. My Dad has limited mobility, and they let her struggle with the wheelchair, and let Dad struggle to the toilets. That one visit on the day in question wiped out the fabulous views I had of the infirmary.

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Responses

Response from Rochdale Infirmary

We are very sorry to read your comments regarding your daughter and Fathers visit to Rochdale Infirmary. If you would like us to investigate your concerns, please contact the Patients Advice and Liaison Service (PALS) on 0161 604 5897 We will also forward your comments to the department manager.

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