"Communication in the radiology department"

On the day I went to clinic my consultant booked an MRI scan for me, over 5 weeks later I phoned radiology to find out what was happening with the appointment only to be told it had been cancelled---however nobody bothered to tell me the patient of this fact or write to explain why. I have now had a letter from my consultant giving me an explanation but only after I phoned the department regarding the non appointment. To me there seems to be a lack of communication among some Good Hope departments, some of us patients may only have minor health problems but we still deserve to be kept informed.