"My husband has been bounced around ..."

About: West Middlesex University Hospital

(as the patient),

What I liked

My husband has been bounced around from one appointment to the next. He was told one week that he needed 'emergency surgery' as he's torn the tendons in his shoulder. He was then told (two weeks later) that he was being discharged and needed to go back to his GP.

He did this. She told him he needed to go back the West Mid to see the shoulder specialist. He got an appointment. It got moved. He got another appointment. We phoned to enquire why it was moved as he was in a lot of pain and didn't have any painkillers to cover this period. Apparently he was marked as not urgent and therefore was moved.

It's now been 4 months since his accident and he's none the wiser.

What could be improved

Better patient management and a joined up approach would be beneficial.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you for taking the time to comment on your experiences at our hospital. We are always keen to hear feedback from our patients, to help improve our services further. Our Patient Advice and Liaison Service (PALS) are happy to help with any queries or concerns from a patient or their carers. They can be contacted on 020 8321 6261 or pals.service@wmuh.nhs.uk