"Great ward (Exe) - not so good A&E"

About: Royal Devon & Exeter Hospital (Wonford)

Anything else?

Last Friday I had my third attack of ureteric colic. Intensely painful. I was admitted to Exe Ward, which was brilliant - friendly, helpful cooperative nurses and doctors, spotless, prompt attention. literally couldn't be better. I wish I could say the same for A&E. I attended at midnight, having first contacted DDoc, who advised that I should go there. I was in severe pain, admittedly with a non life-threatening condition, and admittedly they were busy. However, it still took two hours, before I actually received any effective analgesia - well over an hour after the doctor had authorised it. It may not seem very long, but when in severe pain (scale 8-9), and knowing that relief was quick and easy, it was not acceptable. The impression I got was of a department that were overstretched, tired and in need of support, and maybe more staff. I hope someone acts on this, to reduce similar problems in the future. Stephen Price

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Hi Stephen Price

I am very sorry to hear of the problems that you experienced in our A&E section. We would like the opportunity to discuss this with you further and ask if you could please call 01392 402363 or 01392 403915.

Many thanks

Response from Royal Devon & Exeter Hospital (Wonford)

Dear Stephen thank you for sharing your story and I am very sorry to hear of the problems you experienced at the RD&E. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402363 or 403915. Kind regards Tracy

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