"Nurses very very helpful and very caring too"

About: New Victoria Hospital / Minor injuries unit

(as the patient),

I thought brilliant, being taken as when I phoned A&E I asked would it be OK if I went up to A&E and answer "heard yourself", however I was not taken after an hour.

Dr looked at my toe "ulcer" on Tuesday. Underwent an x-ray on Tuesday - efficient.

then I was told a chest x-ray necessary. I nearly died - it was a mistake - wrong person.

X-ray on toe fine - total blood sugar level OK.

Monday further tests necessary. Told to go to practice nurse. Before I went to hospital I went to my chiropodist, she said my shoe had been rubbing it. No infections on it, no ulcer.

So tomorrow I got to practice nurse, had diabetes with bad toe! Worried. However, nurses very very helpful and very caring too.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Many thanks for taking the time and trouble to provide this feedback, it is greatly appreciated.

I will ensure that the Nurses in Minor Injuries Unit and staff in the A&E Department are aware of your very thoughtful remarks.

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