"The lady from TRAQS was very helpful "

About: Telford referral and quality service (TRAQS)

(as a service user),

My heart specialist nurse wrote to my doctor to refer me to a fatigue and tiredness clinic, but instead he referred me to a headache and anxiety clinic.

The lady from TRAQS was very helpful and she referred me herself to the correct clinic so I didn't have to go back to my doctors, which I was very grateful for.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for completing the patient opinion form.

Here at TRAQS we endeavour to ensure that patients are referred to the correct clinic as quickly as possible to avoid any unnecessary stress or anxiety. I am pleased that in your case we were able to refer you to the appropriate clinic without any undue delay and we hope that you have a satisfactory outcome.

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