"Cannot make a repeat/follow up appointment at the desk"

About: Dewsbury Health Centre / Podiatry

(as the patient),

The podiatry service at Dewsbury is very good, I was seen by Mr Mwange - excellent treatment.

However, there are two points/issues:

Firstly, one cannot make a repeat/follow up appointment at the desk when attending the clinic.

Secondly, the number you call at Cleckheaton for repeat appointments is always busy, busy, busy! Just cannot get through.

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Responses

Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Thank you Cairo 771 for your post on patient opinion we really value your comments. I will pass on these comments to the team at Cleckheaton, who will I assure you look at any changes that can be made to improve the service. Should you wish to discuss this further please don’t hesitate to contact me on 07814665526.

Louise Thornton Customer Engagement manager

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