The Devon Access and Referral service in itself is efficient and responsive, allowing the person to make appointments at a time and date when it best suits them.
However, my call is to take issue with the health service re the amount it must waste on paper and postage.
I received a letter asking me to make an appointment - the letter was 3 pages long, single sided print. It will be, in my experience, followed up with a further two letters all of similar length and again single sided.
Why not have double sided print?
Why not give patients the option to use e-mail?
Why not ask people to be prepared with a diary or calendar available when they ring to make an appointment so that information can be noted straight away - this way the need for follow up letters is removed.
"Issue regarding the amount it must waste on paper and postage."
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Raccoon966 (as ),
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See more responses from Gemma Smith
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