"Issue regarding the amount it must waste on paper and postage."
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Raccoon966 (as ),
The Devon Access and Referral service in itself is efficient and responsive, allowing the person to make appointments at a time and date when it best suits them.
However, my call is to take issue with the health service re the amount it must waste on paper and postage.
I received a letter asking me to make an appointment - the letter was 3 pages long, single sided print. It will be, in my experience, followed up with a further two letters all of similar length and again single sided.
Why not have double sided print?
Why not give patients the option to use e-mail?
Why not ask people to be prepared with a diary or calendar available when they ring to make an appointment so that information can be noted straight away - this way the need for follow up letters is removed.