"A pleasant experience at a worrying time."

About: Telford referral and quality service (TRAQS)

(as a service user),

I was waiting for an appointment for Rheumatology at Hollinswood, Telford, and it only took a few days for TRAQS to get in touch. Lady I spoke to was polite and helpful and booked what I thought was an appointment much quicker than I expected.

A pleasant experience at a worrying time.

My visit to the clinic was also easy and non stressful with another appointment made for me.

So many thanks to all as not all NHS dealings are causing concern for patients etc.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Many thanks for taking the time to provide feedback on your recent referral.

It is important to all concerned that your referral is dealt with promptly and you were happy with the referral arrangements provided by TRAQS. The care provided by all NHS staff is of overriding importance and we are pleased to note that you received a high standard of care.

Once again thank you for your positive comments which I will pass onto the team.

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