"Told me I had got lost in the administration!"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as a service user),

1st appointment letter in October 2012.

Princess Royal Hospital told me I had got lost in the administration!

Appointment at Apley clinic in April to see Dr Choudry.

Princess Royal Hospital appointment in late May.

Mr Dodenoff, Dr, a member of his team advised I need an operation for carpal tunnel syndrome which will be in about 6 weeks.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

I am sorry if you have been inconvenienced in any way and feel that you have not received a satisfactory service following your referral. Unfortunately these are matters outside of TRAQS control and I am sure you will have received an explanation from the relevant staff at Princess Royal Hospital.

Nevertheless thank you for writing to us on this matter.

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Response from The Princess Royal Hospital

I am really sorry to hear about the initial poor communication and hope that everything had gone according to plan to arrange your carpal tunnel procedure.

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