"Our daughter, who is only 4, fell ..."

About: West Middlesex University Hospital

(as a relative),

What I liked:

Our daughter, who is only 4, fell off a chair and cut the back of her head open on a low table. We were - naturally - very concerned but every single member of staff we met in A&E went out of their way to be kind and reassuring. I would like to thank the friendly receptionist, caring children's nurse and sympathic doctor for making the experience so positive for us all. We left the department with a smiling little girl within an hour of getting there.

What could be improved? Nothing.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you for taking the time to leave your comments about your experiences at our hospital. We are always very grateful to hear feedback, and your comments have been passed on to our A&E staff as well as our Chief Executive.