"Hospital layout confusing."

About: New Cross Hospital

(as the patient),

Hospital layout confusing.

Referral information confusing.

Staff pleasant and helpful.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Dear Crafty

Thank you for your feedback and for your kind comments about our staff.

It is recognised that the hospital site is often difficult for patients and visitors to find their way around. Our signage goes some way to help with this and we are always looking to add to our team of volunteer wayfinders to assist people with directions and their mobility around the site.

I am interested to learn more about your referral process so we can look at this in a bit more detail and would be grateful if you could contact me directly on 01902 695363 or via email to jamieemery@nhs.net with some additional information about yourself so I can see what we can do to make this less confusing.

Best wishes,

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story