"What would be classed as an emergency"

About: Derriford Hospital / Cardiology Derriford Hospital / Neurology

(as the patient),

Hi last week on tuesday I came in for a planned angiogram, which resulted in angioplasty during which procedure it eventually transpired I suffered a heart attack and a stroke. I was released Wednesday afternoon with a headache of migraine proportion then readmitted through A&E by my GP on Thursday still with the headache..eventually a cardiologist managed to identify exactly what had occurred and allowed me home on Friday late afternoon.

I offer the following observations from my stay in Derriford

Outside of the Cath Lab, Rarely did anybody say who they were other than I’m a neurologist or I’m a cardiologist and frequently the nurses caring for me did not know theconsultant's names either. A name badge would help if the staff haven’t the courtesy or can’t be bothered to properly introduce themselves.

In A&E I was called by Lt Kelly who had no respect or caring in him and treated me almost as a slab of meat to be processed. Fortunately once passed into A&E proper my treatment was excellent and certainly was done with caring and compassion If Lt Kelly worked on my staff he would be retrained or moved to another job to ensure that the department was seen to be caring with compassion.

I am more than happy for my comments to be passed to the Medical Officer in charge of MDHU Derriford.

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Responses

Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Meldon

Thank you for your posting to Patient Opinion and I agree that it is of great importance that staff introduce themselves to patients. Staff are required to wear name badges. I am sorry to note this was often unclear during your recent admission and I will ensure that your comments are forwarded to both teams involved to highlight your experiences in order that this message is reiterated to all staff.

I was also disappointed to note your observations regarding the demeanour of a member of staff within the Emergency Department and will feedback to the Matron of the area and MDHU. I am reassured to note that after that point, your treatment was of a high standard and delivered with care and compassion.

Thank you for contacting Patient Opinion with your feedback.

Kind regards

Mary

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Response from Stroke Association, Stroke Association

Dear Meldon

We noticed your post and thought you may be interested to hear about the Stroke Association and how we may be able to support you.

Our Stroke Helpline is there for anyone who has been affected by stroke in any way. You may want to know more about stroke and its effects, be looking for practical information and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area by contacting the Helpline.

Finally, you can also find lots of information about stroke on our website www.stroke.org.uk. You can also join the Talkstroke discussion group where you can share your experiences with other people who have been affected by stroke.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Yours sincerely

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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