"Treated with care and thoughtfulness the whole time I was there"

About: Russells Hall Hospital / General medicine

(as the patient),

I went to Russels Hall Hpspital in Dudley, my opinion of my visit was as follows.

- Lots of parking spaces

- Lots of staff about to direct people if needed

- Hospital cafe good

- Everywhere clearly sign posted

- Hospital could do with water stations around for patients

- Friendly, helpful staff

- 1st class clean hospital toilets. Spotless and lots of them about

- I was treated with care and thoughtfulness the whole time I was there

- I had lots of tests but didn't have to wait long between each one

- Clear and precise explanations given to me, so that I could understand what was happening with my care at all times

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Response from The Dudley Group NHS Foundation Trust

Thank you for your feedback on our hospital. It is good to know you had a positive experience while in our care. We appreciate the comments you have made about all aspects of your visit from the friendliness of staff to the cleanliness of the hospital toilets.

We are committed to providing our patients with fresh water throughout the day. Ward housekeepers collect, wash and refill water jugs and maintain a supply to patients throughout the day from 7.30am to 8.00pm.

In addition, our hospital volunteers replenish water jugs on the wards on a daily basis.

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