"Response to 111 call - thank you to everyone"

About: Royal Devon & Exeter Hospital (Wonford) / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

My husband started to suffer chest pains on Sat afternoon. After monitoring his blood pressure over the next 30 mins or so I decided to call 111. I had to press 9 as not yet live in Devon.

I owe a huge thank you to so many people. First to the lady who took my call, I'm sorry I have forgotten your name but you, obviously recognised the seriousness of the condition.

Thank you to the two guys from the rapid response team who arrived within minutes of putting down the phone. They were here when Brian suffered his heart attack. They saved his life. (They were even concerned about putting the furniture back in the right place before they left! ) To the first of 3 paramedics who arrived within minutes and took over from the rapid response team. To the nurses and doctors in the coronary care team at the RD&E hospital.

By the time I arrived he was already undergoing a procedure to clear the artery and fit a stent. How do I thank you?

When I returned home later and looked in the lounge, all furniture in its rightful place, it hit home then about all those people who had helped us that day. They had all just 'melted' away, no doubt to help and save other lives.

Although I know the NHS has problems coping with the strains of an ever demanding population, I know that on Sat. I witnessed it at its very best. I don't know how to personally thank those people involved on Sat. but if there is a way will someone let me know please.

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Forever in debt

Thank you for sharing your story - I hope Brian is recovering well!

It is always so reassuring to hear that our staff are continuing to provide the very best care to patients and their families when they need it most.

If you would like to send a personal thank you to the ambulance staff involved, I would be very happy to help you to do this. Please contact me on either 01392 261 552 or sara.coburn@swast.nhs.uk and I can take some further details from you.

Thank you, again, for taking the time to share your story.

Sara

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Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Hi Forever in debt

Thank you for your comments regarding the RD&E coronary care team. I have passed the comments to team and thank you for taking the time to share you story with us. I hope that Brian is making a speedy recovery.

thank you

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