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Parting words on leaving highbury hospital

Posted By Girl interrupted by system

"Parting words on leaving highbury hospital"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as the patient),

I was very relieved to be leaving hospital and I said to a nurse I won't ever be coming back and she replied "that's what they all say" never before had so few words crumbled my hope so bad! !

How could a mental health nurse throw away such casual remarks that hurt so much!

I complained in writing to the hospital but never heard anything back

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 10 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 13/06/2013 at 17:28
Published on Care Opinion on 14/06/2013 at 09:06

picture of Jane Danforth

Dear Girl Interrupted by System

I read your story with great concern. I have forwarded it to complaints to ask if they have received any complaints relating to this issue.

Please can you get back in touch and let me know which ward you were on? I can only apologise and say how very sorry I was to hear that staff made such hurtful remarks.

Please be reassured your story will be followed up with a response.

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