About: Inclusion Matters Liverpool

(as the patient),

I attended the Inclusions Matters Liverpool for CBT I found this experience encouraging and positive.

I was not judged and the people I spoke to never came across as shocked by anything I was telling them which kept me calm and relaxed.

Its a great service and its nice to be able to talk in this way and not feel negative.

Thankyou to Gareth as he was especially positive

If I cou ld think of an improvement the only suggestion I would have would be to decrease waiting times, this can be frustrating.

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Response from Heather Clarke, Manager, Inclusion Matters

Dear Spinnings667

Thank you so much for this feedback. I am delighted to know that your experience of the staff in our service was so positive. I will ensure that Gareth particularly is aware of your comments.

We are aware that waiting times can cause frustration and we are looking at ways of improving these.

Thanks again and I wish you all the best for the future.

Kind regards


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