"Update"

About: Leicester Royal Infirmary

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After having a moan and a gripe about the horrendous time I have had.calling numbers that don't have anyone at the end of it. Switchboard not really knowing the correct number. PILS not knowing how to contact the right person. Finally I got through to the right department and the right person. I spoke to the secretary, who I have got to say was a breath of fresh air. They dealt with my problem quickly and effectively and did call me back as promised. May I add the only person that did what they said they would! We only go to hospital when something is wrong. So receive a call that was a comfort was greatly taken. As a result I now have an appointment and back on track. I can not thank them enough. They are an asset to the hospital. Thank you for everything you have done.

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Responses

Response from Leicester Royal Infirmary

Hi, We're really sorry for the initial issues you faced in contacting the department but I am delighted to read that our secretary was so helpful and you are now back on track. We would like to take this opportunity to reassure you that we are making some developments that will improve the way we deliver our service to patients. We are very aware that some patients are having to wait longer for an appointment or surgery than is ideal and that some patients also have their appointment dates or times changed. We are very sorry for this and want to reassure you that we are making some changes to our processes during August and September that will significantly improve both the appointment process for patients and further reduce waiting times. If you do have any further concerns, please feel free to contact the following numbers from Monday to Friday, between 9am and 4pm: Enquiries about clinic appointments – 0116 258 6763 Enquiries about surgery – 0116 248 5930 General information – 0116 258 6468 We are also aware that patients have been facing some are difficulty in contacting us on these numbers at peak times due to the volume of calls but we will make every effort to answer your call and resolve any concerns. Kind regards Interim Service Manager Ophthalmology Leicester’s Hospitals

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