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Very Good service

Story from nhs.uk

"Very Good service"

About: Royal Berkshire Hospital

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I have visited the pain unit on 24th May, the staff were extremely nice and very welcoming. The consultant was very good, easy to talk to, he explained the problem that I have very well and the treatment option that could be offered to me. I left the unit very satisfied and proud of the NHS which I have used and always found the service to be very good. One minor comment or the record keeping, the consultant could not find details of the last treatment I had at the same hospital over 6 month ago. This indicates that the records department at the hospital needs to improve

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Responses

Response from Royal Berkshire Hospital 10 years ago
Royal Berkshire Hospital

Submitted on 17/07/2013 at 10:40
Published on nhs.uk on 18/07/2013 at 04:00

Thank you for taking the time to give feedback on your visit to the Pain Department. The team always strive to provide a positive patient experience and we are glad this was supported by your review of the service they provided. We have noted your concern pertaining to the record of your last treatment not in being in the notes, and will strive to find ways of improving our record keeping.

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