"Trauma support with a smile"

About: William Harvey Hospital

Anything else?

I can only give praise for the terrific help and care I was given by staff on the Kings Surgical Trauma Ward. The staff were very considerate, empathetic and supportive for the short four day stay having had corrective surgery for a badly broken leg. I felt very sorry for the heavy workload the staff were constantly under and at times it was clear thy were not able to give their full attention and care to some patiences as either resources or man power were lacking. I appreciate the hard and difficult circumstances and conditions the staff I came into contact work under, but this did not stop them from always being supportive, friendly and compassionate. I would also like to pay a big thank you to the surgical team that put my battered leg back together . . an amazing feat that money really cannot buy.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from William Harvey Hospital

We would like to thank you for our high praise of the staff in the Kings Ward and of the surgical team. Positive feedback is always a huge moral boost to our staff and also enables us to use your feedback as a training tool that highlights what is important to our patients. Your comments will be fedback to the Kings surgical, and also the management of the department under whose remit they fall so that they are fully aware of all of your comments including the concern for what you felt was immense pressure on the staff. All compliments are also recorded onto a database and reported back to the areas monthly so that they can review all positive feedback constructively and use this as a motivator for the staff.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story