"Pals"

About: Manor Hospital

Anything else?

Having had two family members in this hospital, both sadly had rather serious issues with different aspects of care, we contacted the pals team, who have failed on both counts to resolve the issues, both patients transferred to other hospitals, I do not think that this hospital can cope at all, I was in a lift with someone from the administration department who referred to AE as the dark side, I give up

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Responses

Response from Manor Hospital

Thank you for taking the time to leave feedback. We are concerned about your experience and would really like the opportunity to gain more information. Clearly this is not the standard of care we strive to provide for our patients and so it would be helpful if you could contact our Patient Relations Manager to discuss your experience further. Telephone: 01922 656463 email: patientrelations@walsallhealthcare.nhs.uk

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