"History of otosclerosis"

About: Stafford Hospital

(as the patient),

I attended Stafford Hospital for a hearing test. There is a history of otosclerosis in the family and I was experiencing hearing loss.

I was in the clinic for less than 3 minutes and was told I had 20/20 hearing. I was unhappy as the time taken was so short and I felt 'fobbed off': (

I took a private hearing test at Boots. This was long and more in-depth. It was explained that the reason I couldn't hear was because my left ear was normal and my right ear hyper sensitive, so the background noise from my right ear was obscuring hearing from my left ear.

As both had been hyper sensitive, there was hearing loss in my left ear. I was told that this could be the otosclerosis and advices to have yearly checks.

Why didn't Stafford pick up on this?

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Imperial364"

I am sorry to hear that you were dissatisfied when accessing this service recently. I apologise for the fact that your experience was poor.

We really try hard to improve our services based on the comments we receive from our patients

We would like the opportunity to discuss your experiences more fully and I would appreciate it if you would be willing to contact the Head Audiologist, Mandy Hughes on 01785 257731 extension 4250.

Kind Regards

Angela Grocott

Head of Patient Experience

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