"Outpatient experience at North Staffs - excellent"

About: Royal Stoke University Hospital / General surgery

(as the patient),

I attended the hospital this week and used the outpatients system for the first time in the new building. I have to say it was a good experience from beginning to end.

The system worked really smoothly.

In the space of a couple of hours I'd had my first appointment with the consultant, got an appointment for a day case procedure before the end of June and had the pre op assessment done, to save me having to go back.

At every step of the process I dealt with people who were not just professional but friendly and considerate.

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Responses

Response from University Hospitals of North Midlands

Dear Marie,

Thank you for taking the time to tell us about your experience at University Hospital.

I am delighted that you found the service we provide of a high standard – we pride ourselves on giving patients the very best possible experience.

Our staff are dedicated to helping patients feel as comfortable as possible when they are with us and I will ensure that your experience is fed back to them.

Kind regards,

Rebecca Gallimore, Directorate Manager, Outpatients

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