"Excellent grades because from ..."
About: St Thomas' Hospital (London) St Thomas' Hospital (London) London SE1 7EH
Posted by Anthony Thompson (as ),
What I liked
Excellent grades because from admission to discharge this was the case.
The specialist nursing team, and medical team on the day were friendly, charming, super-efficient and could not be faulted. The atmosphere of calm efficiency made the whole experience brilliant and virtually pain-free; very nearly enjoyable.
What could be improved
The first nurse I met seemed far from competent; generally surly & uncommunicative & very confused about my medication. In fact my discharge was delayed (possibly as a result of an "unusual" final ECG they'd had taken in a somewhat slap-dash manner) & the loss of some notes.
If patients could be kept aware of reasons why there is a delay to their discharge it would help.