"Really Very bad experiences here"

About: Sunderland Royal Hospital

Anything else?

Like all units in this hospital you get some good some bad staff . Since i was diagnosed with this illness i have had stays in the cancer ward as an inpatient and found it was the worst time of my life. I do not mean the illness obviously that was going to be bad enough but some of the nurses here should not be allowed to look after cancer victims . I found some of the behaviour by nursing staff atrocious . I was handled roughly whilst very ill and treated very disrespectfully , i feel like a previous comment someone else made that i was treated disrespectfully by some staff because i was in such a weak vulnerable state that they knew they could get away with it and maybe because of my advancing years , I really cannot stress enough how bad my stay in the cancer ward was due to the bad attitude of some of these nurses . After reading some of the positive comments about the services here , in my opinion it seems the staff pick and choose whom they treat well . I found staff here very unprofessional with few exceptions . As for the new Phoenix unit i find this a better place to attend but again the staff can be a bit hit and miss ,one or two of ths staff are very good and seem to genuinely care but others do not . Having a stressful job or being very busy is no excuse for not doing the job properly and courteously .

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Responses

Response from Sunderland Royal Hospital

Thank you for your comment, we are sorry that you have found our staff to be unprofessional and this has been raised with the manager of the unit so that she can address it. If you would like to make a formal complaint, please contact us at corporate.affairs@chsft.nhs.uk

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