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No one in Neurology to answer the phone!

Story from nhs.uk

"No one in Neurology to answer the phone!"

About: Barnet Hospital

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I rang up to cancel an appointment with Neurology for the next day. This cancellation was unforeseen and unfortunately I could not give any more notice. On my first try I waited 12 minutes before hanging up and on my second try the automated voice said "approx. wait 21 minutes". This is just not acceptable and the reason why I did not bother trying again and just wil not turn up. This is something I do not like to do but Barnet really need to sort out their lack of staff before they start moaning about the DNA rate!

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Responses

Response from Barnet Hospital 10 years ago
Barnet Hospital

Submitted on 10/06/2013 at 09:45
Published on nhs.uk on 14/06/2013 at 04:00

As an organisation we are committed from learning from specific issues and from any mistakes we have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. The Trust apologies for the poor experience that you had in trying to conbtact our neurology services and this has been passed to the business manager for neurology. Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response from the ward / dept manager

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