"Hospital feedback"

About: Royal Bolton Hospital

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I was told on the phone that booking a wheelchair was not available or necessary as at the main entrance wheel chairs were available "just like supermarket trolleys". I had only to put in a £1 coin and I could use the wheelchair. On arrival with a 93 year old unable to walk without considerable pain and registered disabled , I was told at Reception that there were no wheel chairs available and this had been a problem for many weeks. I asked a porter in the corridor and he said wheel chairs were "rarer thatn hen's teeth". The Trust is in breach of the Disability Discrimination Act and as I have to vist again on Thursday this week with the same severely disabled man I will take the Trust to court if wheel chairs are not available. I again asked at Reception if I could book a wheel chair but was told that I could not. The Trust needs to address this as a matter of urgency.

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Responses

Response from Royal Bolton Hospital

Your comments were very worrying to us and were immediately raised with the relevant managers who are now undertaking an audit of patient wheelchairs to ensure that the wheelchairs we have listed are all available. If there is any shortfall we will replace immediately. The approach that we are taking will address the concerns raised and ensure all patients that request a wheelchair have access to this facility. A team will be going out today to locate any wheelchairs that have not been returned to the main entrance. If any patients require a wheelchair our reception staff will endeavour to ensure a wheelchair is provided as quickly as possible and the staff have been advised of the importance of providing wheelchairs for patients who require them. We do hope that your experiences in future are better.

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