"Bad service"

About: St Helier Hospital

Anything else?

On Tuesday the 28-05-13 I took my father to the A&E dept of St Helier in Sutton. He had passed out, hit his head, was bleeding from the head wound, his speech was very slurred, his heart rate was around 30bpm and he was having trouble breathing. Upon booking him in to A&E and explaining exactly all I have mentioned above to the A&E reception staff we then sat and waited to be seen by a nurse for over an hour while people with limps and sprained ankles who were being booked in after my father were seen before him. When we were eventually seen the doctors realised my father had a heart condition and required an operation. I think it's fair to say that when someone limps into A&E it's fairly obvious what the persons issue is however my fathers condition was rather more worrying as we could have been dealing with a stroke and I feel that the length of time he was left unattended was disgraceful.

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Responses

Response from St Helier Hospital

Thank you for your feedback and we are sorry you feel you had a bad service from us. Waiting just over an hour in A&E however is well within our target of a four hour response rate. We appreciate your frustration at seeing patients who get treated first but the wait was most likely due to waiting for the right sort of consultant to become available whereas more minor injuries can be seen and dealt with by our urgent care centre staff. We agree with you that your father's condition was indeed a cause for concern which is why you waited for the right member of staff to diagnose your father who correctly identified that he needed an operation. Dr James Marsh Joint Medical Director

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