"Appalled at the apparent lack of interest from staff"

About: North West Ambulance Service NHS Trust Tameside General Hospital

(as a relative),

On one evening in late April, my wife, who suffers from Heart Failure, was taken ill with a severe attack of gastroenteritis.

At 8: 30pm I called go to Doc, the advise was very good. I was informed the Doctor was on his way, he arrived promptly and carried out a thorough examination, his conclusion was that she was severely dehydrated and unable to keep any liquids down and needed a drip attaching. The doctor phoned the hospital and emailed his findings.

An ambulance arrived quite quickly and she was taken to Tameside hospital. In A&E she was given the usual tests by the nurse and a cannula was fitted.

Some 90 minutes later after no one had been near or given information, or reassurance. I asked what was happening and was informed that my wife was to be transferred to M. A unit for treatment, at that time she had received no treatment for the dehydration, in fact nothing was given until lunch time the next day.

After the concern, the emergency doctor had said it seemed strange that no treatment was offered for over 12 hours.

I was appalled at the lack of communication and apparent lack of interest from the staff in the hospital, after the good experience the staff and doctors at go to Doc and the paramedics.

After stating our dissatisfaction of the nursing staff and doctor I would like to add that the nursing assistant worked very hard and helped with all needs, its a pity all sorts of staff can't do the same.

I appreciate the staff are under pressure but communication and TLC cost nothing.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for taking the time to post your comment on the service your wife received at Tameside Hospital. I am sorry to hear that your experience was not one that we aspire to at Tameside Hospital and I ask that you contact the PALS department on 0161 922 6025 in order that I can look into the matter further.

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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