"Apprehensive to start with but the referral worked out better "

About: Holme Valley Memorial Hospital / Day surgery

(as the patient),

Having a history of foot surgery both orthopaedic and major post tibial reconstruction, I have recently had a further operation called Kessel Bonny at Holme Valley Memorial Hospital.

This establishment specialise in feet and I was referred to a Podiatric Surgeon. I was a somewhat dubious at first as I have usually been referred to Orthopoedics.

Well all I can say is I am now more knowledgeable about all the previous operations I have had, and their side effects than I ever was. the stage explained everything that they would be doing, plus how and why. I never felt rushed and all my questions were answered fully. I felt I was in safe hands. The staff were friendly and professional.

The only negative in my observation was that the reception staff were not as efficient as they could have been.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Dear Tutu

Thank you for taking the time to leave this feedback. The surgeon and his team at Holme Valley take pride in ensuring they fully inform all their patients regarding their treatment and care. I have passed your comment regarding our reception staff to Caitlin Edwards our receptionist manager to discuss with the team with a view to improving efficiency.

Louise Thornton Customer Engagement Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story