"Mother and changing wards."

About: Southampton General Hospital

(as a relative),

When she went in to D 5. it was upsetting to see she had been waiting for her drip to be put back in her arm for just over 2 hr. The lady in the next bed had a stroke. She had a full plate off food looking at her that she couldn't reach. The nurse that did pop in to see my mum after answering the buzzer said I'm not qualified to sort things like that. Said she would get someone to help, but no one arrived.

The poor sister was rushed off her feet. She was kind enough to sort my mum well past her home time without complaining. thankfully.

The next day she was moved to E3 wonderfull care couldn't help enough. John my mums nurse treats her like his mum. Even going to the staff canteen to get her scrambled egg on toast in the mornings. And everyone their is so helpful to visitor aswell. I couldn't wish for better.

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Response from Southampton General Hospital

Thank you for your kind comments about the staff on D5 and E5, though we were sorry to read that it was upsetting for you to see your Mum having to wait to have her drip put back and to observe another patient who was unable to reach her food. We would encourage any patient, relative or visitor to the ward to raise any concerns about their care or the care of other patients to the ward sister at the earliest opportunity. This would enable action to be taken immediately to rectify any concerns. It was lovely to read of the care given to your Mum with regards to the scrambled egg on toast!

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