"A special mention should go to the TRAQS team "

About: Robert Jones & Agnes Hunt Orthopaedic Hospital / Trauma and orthopaedics Telford referral and quality service (TRAQS)

(as the patient),

I asked my Dr to refer me for a bone density scan as my mother had osteoporosis and I recently broke my arm after a fall.

The area at the front of the hospital was lovely and welcoming. Every member of staff was helpful, polite and it seemed a nice peaceful place to work.

A special mention should go to the TRAQS team on the phone. My Dr had told me nothing really, so when the lady from TRAQS rang I didn't know who they were! Anyway, she explained everything clearly and we agreed an appointment time and date.

I then had to ring back as I couldn't make the date due to work, and they were really helpful in enabling me to change it.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to give TRAQS feedback on your experience.

It is important to all concerned that you should be happy with the referral arrangements provided by TRAQS and your feedback will be passed on. I am sorry that your GP did not take the opportunity to explain the procedure for your referral and that it would be arranged by TRAQS. All practices are supplied with an explanatory leaflet which should be handed out to patients when a referral becomes necessary.

However, I am pleased that an appointment has now been arranged to meet your needs.

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Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your feedback. We aim to provide high quality services for all our patients.

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