Posted by Parpy1953 (as ),
Arrived at Heartlands with my elderly mother after being in Solihull hospital for over 3 hours. On arrival we tried to use the toilets at the fracture clinic and it was filthy and in a disgusting state. Excrement up to the top of the bowl.
The receptionist was unhelpful and didnt even look at us and had no customer service
at all. I thought receptionist were supposed to be friendly and caring especially in a hospital.
Had to wait from 7. 45 and was still there at 11. 30p. m.
A long time for an elderly person to sit and wait and in the pain.