"Poor communication"

About: Pinderfields General Hospital

(as a relative),

My wife is currently under treatment with the Dept. of Cardiology at Pinderfields.

I tried on numerous occasions to contact that department using the three contact numbers listed on the letter we received.

To date the phone has never been answered. On two occasions I dialed all three at the same time using three phones and left them ringing for 25 min's. I can only assume that the phones in this department have either been put to silent or unplugged.

I am not alone in this experiance, the switchboard at Pinderfields and my GP have also been unable to make contact using these numbers.

I am aware that there is currently unrest within the Trust as a result of regrading and pay disputes and this may well be the root casue of the problem.

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Responses

Response from Pinderfields General Hospital

Thank you for this feedback. We will advise the Division of Medicine, which is responsible for cardiology, of the problems encountered.

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