"First and only visit"

About: Blackpool Victoria Hospital

Anything else?

Some months ago I received an appointment to see a Cardiologist. The usual ECG was carried out all within the very smart Lancashire Care Centre. I was very nicely ushered into the room where the cardiologist was seated. They seemed really nice, I smiled - said "Hello, it's a pleasure to meet you", I then sat down at which point, this cardiologist turned on me with a real mouth ful of nasty comments to me. I have no idea what they had read in my notes, but I was totally shocked. I admit after that I really didn't listen to what they were saying, but finally I said I was going home. I had never met this person before and like all patients, meeting a new consultant, apprehension is always there, but their nastiness was totally out of order. I did write to the hospital but naturally, they are prepared to do nothing about it. I do often think this cardiologist is probably is very good clinician, sadly their personality took away knowledge of their possible skills as a cardiologist. I naturally did contact the Care Quality Commission - something that no one should ever have to do.

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

Many thanks for your feedback, I am sorry that the experience was not good for you. If you wish to discuss this further please contact the patient Relations Team on 01253 655588 who will be able to help you further.

Regards

Paul

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