"Only visit A&E when there is a doctor on duty"

About: Milton Keynes Hospital

Anything else?

broken collar bone 22:00 Saturday - saw triage nurse within 10 mins - terrific - x-ray within another 20 mins - very good - pain relief - welcome! - water - grateful All staff, receptionists, triage nurse, x-ray, especially the nurse were terrific, smiling, helpful, sympathetic. Now wait 2 hours to see a doctor. When they eventually showed up, no explanation, no apology. Just said we can't fix it now, go to the fracture clinic on Tuesday. Then as we were leaving they decided to ask... had I hit my head? was I knocked out? was I dizzy? did I have pins and needles? This was first year medical student stuff. My first time in MK A&E and hopefully my last.

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Responses

Response from Milton Keynes Hospital

Firstly, Milton Keynes Hospital would like to apologise for the length of time it has taken to reply. The Trust is sorry to hear of your experience of A&E and your comments have been passed to the responsible managers for their information and action. If you would like to discuss this further or make a complaint then please contact the Patient Experience Team on 01908 243633 or 01908 243181 or alternatively e-mail patientexperience@mkhospital.nhs.uk or write to the main hospital address. Thank you.

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