"Excellent care for my 86 year old mother"

About: University Hospital Of North Durham / Older people's healthcare

(as a relative),

I would like to say thank you for the care given to my mother during the week she spent in Durham University Hospital, prior to her death there on 10th April.

A number of family members visited her during this time and all of us appreciated the care she was given and the way that we too were cared for by the staff. As my mother was very afraid of being alone at night my sister was allowed to stay with her and was also well looked after by the night staff.

In particular we would like to say thank you to Dr Simon Patel and Staff Nurse Erick Hanson.

Dr Patel’s manner was such that my mother was very quickly able to ask him the questions that had been worrying her, and he explained things clearly and kindly to her and to my sister and me. He took time to listen to her and to make sure that she could follow his explanations. She was so much more at peace after she had seen him, and we were very grateful to him.

Staff Nurse Erick Hanson looked after all of us when my mother was moved to a side ward for her final hours. He treated my mother with respect and great compassion and care throughout this period, and his professionalism was outstanding. We could not have asked for better.

Please pass these comments on, with our grateful thanks.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your late mother's admission to University Hospital North Durham in April 2013. I hope you and your family can accept my sincere condolences for your loss. Whilst I appreciate the very difficult circumstances of your mother's admission, I am pleased to hear that her and her family felt supported by staff at this time. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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