"Unreliable for selection of hospital"

About: Telford referral and quality service (TRAQS)

(as a service user),

There was a 11 day space between when TRAQS received notification from my GP to you - end of financial year most likely. This is not a problem.

Choice of hospitals is irrelevant as there is no way of making an informed decision with the information available.

Unreliable for selection of hospital - cannot be made on merit. Choice without accurate information is no real choice.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to provide feedback following your recent referral via TRAQS.

TRAQS can only access a patient's referral data when the GP practice have processed the referral and as you mention this can take a few days depending upon the practice.

TRAQS have provided all practices with a supply of leaflets which give patients details of how TRAQS works and what the patient can expect., You do not mention if your GP gave you a copy of this leaflet or not.

If you wish to research your options and Choice of hospitals there is a website called www.nhschoices.co.uk which will assist you. Many patients have expressed a wish to research their options before booking an appointment and TRAQS are more than happy to guide patients through this process whenever necessary.

Thank you again for your feedback.

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