"I have been trying to get through to this service all week"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Patchy195 (as ),
I have been trying to get through to this service all week. I have called the number 4 times on each of the last 4 days Monday – Thursday - 16 calls in total. On each attempt the phone has rung and rung and then gone dead. Today, Friday, there is a message stating they are on training! Due to other commitments I may not be able to call them again today so the next time may not be until Tuesday due to the Bank holiday on Monday.
This experience reflects the previous experience when I used the service around 3 years ago to arrange an operation. On 5 separate occasions I provided DART with dates on which I was NOT available due to work commitments, on each occasion I was sent an appointment precisely within the dates I was not available.