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A hospital that you should stay away from!

Story from nhs.uk

"A hospital that you should stay away from!"

About: The Royal Liverpool University Hospital

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This is my 4th week at the royal and currently stayed in 3 different wards. I am very concerned about the cleaningess of the wards and even more so the cross infection control of staff ranging across from the doctors to the nursing assistants. The wash basins seems to be for visitors only... I am at the females only ward and due to my disablility, I need help going to the toilet. When I buzz, a male assistant came and I have instantly lost my remaining dignity! I asked the senior nurse if a female staff could help instead but the answer was 'I cannot gaurantee as we are short staff'. I am very disappointed and upset, how can this be a good hospital if the staff cannot even meet ones basic human need with respect and dignity?

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Responses

Response from The Royal Liverpool University Hospital 10 years ago
The Royal Liverpool University Hospital

Submitted on 03/06/2013 at 10:35
Published on nhs.uk on 04/06/2013 at 03:15

Thank you for your comments. We are sorry to hear of your concerns and would like to investigate them properly. We take infection prevention and control very seriously and have consistently improved our performance in this area. In addition we are launching a campaign throughout our hospitals to remind staff, patients and visitors to wash their hands. We would like you to contact us so that we can address your concerns. Could you please contact the customer relations team on 0151 706 4903 or 0151 706 2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. Alternatively you can contact Sue Sadiq, deputy director of nursing on 0151 706 3176 or by emailing sue.sadiq@rlbuht.nhs.uk.

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