"My treatment from paramedics and the staff at Tameside"

About: North West Ambulance Service NHS Trust Tameside General Hospital / Accident and emergency

(as the patient),

I suffered from an asthma attack, my husband phoned 999 as it came on very quickly.

The paramedics were so kind and helpful, they kept me calm and spoke to me as well as my husband. A student paramedic was very professional and knowledgeable, with his treatment. I was treated very well.

When I arrived at A&E I was seen quickly and I was kept up to date with my treatment, and everything was explained to me, I also suffered from seizure whilst there, the staff cared for me very well and could not do enough. When I saw a doctor he was kind and like all the staff thorough with his investigation and questions. Even though it was 1am the staff, including the porter and X-ray staff were kind and helpful, and had lovely bedside manner.

Ths hospital gets a bad press but I found my treatment efficient, quick and professional. Thankyou for taking care of me.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for taking the time to provide this detailed feedback of your experience at Tameside Hospital. I am pleased you had such a positive experience of the services we offer, and I will ensure this is passed on to all the teams you have mentioned.

Kind regards

John Goodenough

Director of Nursing

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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